Terms of Service

Who's Who

When we say "Company", "we", "our", or "us" in this document, we are referring to Laddster, Inc..

When we say "Services", we mean our website laddster.com and any product created and maintained by Laddster, Inc., whether delivered within a web browser, desktop application, mobile application, or another format.

When we say "You" or "your", we are referring to the people or organizations that own an account with our Services.

Account Terms

1. You are responsible for maintaining the security of your account and password and for ensuring that any users you invite to your account do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
2. You must be a human. Accounts registered by "bots" or other automated methods are not permitted.
3. You must provide accurate information during the registration process, including your name, email, account name, and time zone.
4. You are responsible for all content and activity that occurs under your account, including the actions of any users you invite to your account.
5. You may not use the Services for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction or the jurisdictions of our third-party service providers (including QuickBooks and Shippo).
6. You may not copy, modify, distribute, sell, or lease any part of our Services.

Payment and Subscription Terms

1. The current subscription rate is $30. We may change our pricing or introduce new tiers in the future.
2. We offer a free trial period during which you can explore our Services without entering payment information. When the trial ends, you will lose access to the app unless you subscribe.
3. All fees are charged on a monthly basis and are non-refundable.
4. You are responsible for all taxes associated with your use of the Services. We will collect taxes where required by law.
5. We accept payment in USD through the payment methods supported by Stripe.
6. If you fail to pay, your access to the Services will be suspended until payment is received.
7. You can cancel your subscription at any time. Upon cancellation, you will retain access to the Services until the end of your current billing period.
8. For users of the Shippo integration, please note that Laddster, Inc. does not handle Shippo billing. You manage your Shippo account billing directly with Shippo and associated carriers

Third-Party Integrations

General Integration Terms

1. Our Services integrate with various third-party services including QuickBooks and Shippo.
2. By using these integrations, you agree to comply with the terms of service of these third-party providers.
3. We are not responsible for any issues arising from third-party service outages or changes to their APIs.
4. We store data from these third-party services to provide our functionality.
5. We attempt to handle API rate limits efficiently but may display error messages if limits are reached.
6. You can link multiple third-party accounts to one Laddster, Inc. account.

QuickBooks Integration

1. Our Services sync data from QuickBooks Online but do not currently write data back to QuickBooks.
2. We use locked versions of the QuickBooks API and actively monitor for updates to minimize disruption.
3. You can disconnect your QuickBooks account from our Services at any time. Your data will remain stored in Laddster, Inc. unless you specifically request its deletion.

Shippo Integration

1. Our Services store Shippo data in the Laddster, Inc. database.
2. Users pay Shippo directly for shipping services. Laddster, Inc. does not handle payments or billing to Shippo.
3. For issues related to lost packages, you should contact the carrier directly. For issues related to incorrect billing or Shippo API functionality, you should contact Shippo.
4. Laddster, Inc. does not provide refunds or credits for incorrect shipping calculations.
5. We use locked versions of the Shippo API and monitor for updates to minimize disruption.

Data Privacy and Security

1. We store your data on secure servers and follow industry best practices for data protection.
2. We use your data to provide and improve our Services, as well as for communication about your account.
3. We share your data with third parties only as necessary to provide our Services or as required by law.
4. In the event of a data breach, we will notify affected users as required by applicable law.
5. You may request the deletion of your data at any time by contacting our support team.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. You can cancel your subscription at any time through your account settings.
2. If you cancel the Service before the end of your current paid month, your cancellation will take effect at the end of the billing cycle, and you will not be charged again.
3. After account cancellation, your data will remain accessible for 30 days, after which it will be permanently deleted from our system.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time, particularly for violations of these Terms.
5. Actions that may result in immediate suspension or termination include but are not limited to: violation of these Terms, non-payment, abuse of the system, or use of the Services for illegal activities.

Disclaimers and Limitations of Liability

1. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
2. TO THE FULLEST EXTENT PERMITTED BY LAW, LADDSTER, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.
3. WE SPECIFICALLY DISCLAIM ANY LIABILITY FOR ISSUES ARISING FROM THIRD-PARTY INTEGRATIONS OR SERVICES.
4. OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES DURING THE 12 MONTHS PRIOR TO THE ACTION GIVING RISE TO THE LIABILITY.

Governing Law and Dispute Resolution

1. These Terms shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law principles.
2. Any dispute arising from or relating to these Terms or the Services shall be resolved in the courts located in the United States of America.

Changes to These Terms

1. We may update these Terms in the future. We will notify account holders of significant changes.
2. Your continued use of our Services after any changes to these Terms constitutes your acceptance of the new Terms.

Questions and Contact Information

If you have any questions about these Terms, please contact us at contact@laddster.com.