Last updated: 1/1/25
Privacy Policy
Laddster, Inc. ("Laddster," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service application, Laddster (the "Service").
Information We Collect
Information You Provide to Us
When you register for an account, we collect your full name, email address, account name, and time zone preferences.
Third-Party Account Information
- **Intuit Identity and QuickBooks**: Through OAuth 2 or OpenID Connect, we collect information necessary to integrate with your QuickBooks account, which may include business financial data, transactions, customer information, and other accounting data.
- **Shippo**: Through OAuth 2, we collect information necessary to integrate with your Shippo account, which may include shipping addresses, package information, tracking details, and carrier information.
Payment Information
We use Stripe to process subscription payments for our Service. While we do not directly collect or store sensitive payment information such as credit card numbers, we may receive non-sensitive payment information from Stripe, such as your subscription status, billing address, and the last four digits of your payment method.
Usage Information
We automatically collect certain information about your use of our Service, including log data (IP address, browser type, pages visited, time spent on pages, access times, and referring website addresses), device information (operating system, hardware model, and unique device identifiers), and performance data (error reports, feature usage, and interaction patterns).
How We Use Your Information
- Providing, maintaining, and improving our Service
- Processing your transactions and managing your account
- Sending you Service-related notices and support messages
- Responding to your comments, questions, and requests
- Analyzing usage patterns and trends to enhance user experience
- Developing new products, services, features, and functionality
- Protecting against, identifying, and preventing fraud and other illegal activity
- Complying with our legal obligations
Disclosure of Your Information
Third-Party Service Providers
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as cloud hosting and data storage providers, customer support services, analytics providers, and email service providers.
Integration Partners
Your information may be shared with Intuit (QuickBooks) and Shippo to facilitate the functionality of those integrations that you have explicitly authorized.
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Retention
We store your personal information for as long as your account remains active or as needed to provide you with our Service. We may retain certain information as required by law or for legitimate business purposes, such as to resolve disputes, enforce our agreements, and comply with legal obligations. If you wish to delete your account or request that we no longer use your information, please contact us at contact@laddster.com.
Your Choices and Rights
Account Information
You can review and update your account information by logging into your account settings. If you cannot access certain information or need assistance with updating or deleting your information, please contact us at contact@laddster.com.
Marketing Communications
You may opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Even if you opt-out of promotional communications, we may still send you Service-related communications.
California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, please contact us.
Data Security
We implement reasonable security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no Internet or email transmission is ever fully secure or error-free, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Information
If you have questions or concerns about this Privacy Policy or our practices, please contact us at contact@laddster.com.
Additional Information for Specific Jurisdictions
Notice for EU Users
As our Service is intended for users located in the United States, we do not specifically address requirements under the General Data Protection Regulation (GDPR). However, if you are in the European Economic Area (EEA), please contact us for information about how we comply with applicable data protection laws.
International Data Transfers
If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Service, you understand and agree that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.